Brinker Carpets

Control via dashboards, CRM for Outlook and Intercompany

Within Brinker, a dashboard is used to stay in control of the logistical and financial processes. For example, it shows outstanding deliveries as well as deliveries that are ready in the warehouse. "This way, I can stop invoices if the delivery has not yet taken place, or free up more time when the number of orders to be invoiced increases. My colleague works primarily with the sales-related dashboards. This involves, for example, checking the sales data and the number of orders entered and open items."

Brinker works with the CRM for Outlook module to handle and follow up on service requests. Based on an incoming mail, a request can be automatically created in SAP Business One from Microsoft Outlook. Further steps are automated here, including automatic emails and alerts. Brinker also uses the Intercompany module, which ensures, via automatic bookings, that sister companies Brinker and No Limits can easily supply each other in terms of administration.

Container shipment tracking via status updates

The entire path of a container can be tracked through the container add-on. Depending on status updates such as "Departed" or "In NL port", an electronic message — such as the advance notice of a container's contents — is automatically sent to Verhoek. After its arrival, the batch is booked as received in SAP Business One. Follow-up documents such as deliveries are also created semi-automatically.

EDI link with carrier

Another expansion is the warehouse link with carrier Verhoek, which keeps Brinker's carpets in stock and delivers them directly to the customer.

"This integration saves us a tremendous amount of time. When a new customer order comes in, SAP automatically sends a pick order to Verhoek via EDI. When the goods are delivered, this is fed back to our administration. SAP also automatically sends an advance notice that the carpets will be delivered. The delivery can then be invoiced directly," says Ingeborg Brinker.