Application landscapes and architectures are becoming increasingly elaborate and complex. In addition to ERP, BI and CRM tools, organizations today run integration platforms, web shops, retail systems, WMS's, databases and many other systems. These applications must be available at all times. This requires an ever increasing level of knowledge and a broader service window from the administration department.
Keep your system in good shape
Aiden takes the pressure off your administration department by continuously monitoring the technical aspects of your systems with monitoring tools. As a result, our technical consultants always know the status of your systems. This way, they always keep your applications in good shape and prevent incidents. For example, by carrying out timely operational management and periodic patch management according to the jointly agreed Service Level Agreement (SLA).
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Choose the SLA that suits you
Aiden has the most efficient tools to monitor your OS, database and applications and to quickly detect anomalies. The standard service window falls within office hours. For the highest priority incidents, service availability can be extended to 24/7 service.
Technology made human
With SAP Technical Support, you are assured that applications will run smoothly and incidents are resolved quickly. Our experts are approachable and offer personal contact and high-quality support. The technical monitoring, incident management, operations management, patch management and change management components can be included either at a fixed price or on a subsequent calculation basis. You always benefit from the technical application management that best suits your business.
01. Low costs
High availability of applications at a low cost
02. Choose from different pricing models
Choose from various SLA and pricing models
03. Support
Personal and approachable contact with the support department
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